If you are unable to make the event then please call 07845635020, as soon as you know that you will be unable to attend. It is important for you to let us know so that we are not waiting for you to arrive or worry about you getting lost. The mobile is operational right up to the minute of the event itself.

Please feel free to bring whatever filming equipment they wish to use on an event. Filming equipment is extremely useful and is a valuable tool when looking back over the ghost hunt to see what may have been captured. We ask all of our guests to let us know if they have discovered anything unusual during a Lost Souls UK ghost hunt and will do our best to get this verified through a reliable source and put on the website or Youtube if found to be interesting. It is important however to know that all footage taken during a Lost Souls UK ghost hunt belongs to Lost Souls UK regardless of who owns the equipment that the footage was taken on.

Lost Souls UK do not offer refunds for any of our events. All places and locations are paid for prior to the start date of the event and we cannot reclaim this money back. We know that circumstances may mean that you are unable to make it and whilst we have empathy for emergency situations we are unable to do reimburse your money regardless.

On all Lost Souls UK ghost hunts we always have a safe area. This is a lit room which is known as the base room. This room is also the meeting room. If you become frightened you should let the team member know and if necessary they will take you to the base room to recover.

Lost Souls UK always try to ensure that there is own time for our guests to carry out their own vigil during the event. This is known as free time. If you feel that you would like to spend time in a particular area of the location that you are ghost hunting in then please let a team member know and if possible they will work towards allowing this to happen. Please note though that some of our locations do not allow free time for guests and insist that they are escorted by the team throughout all the ghost hunting vigils.

If the person or people joining you on a Haunted Happenings ghost hunt are unable to attend all you need to do is to email the team and let them know the names of the people coming in their place. Please note though that anybody joining you must be 18 years or over or 16 accompanied by an adult and will not be allowed to attend if they have not read and complied with the terms and conditions.

You do not need to print off your tickets for a Lost Souls UK ghost hunt. Once your booking has been confirmed you will be on our guest list for the event. Please ensure that you have received an email from us one week prior to the event with all the information that you will need in order to attend safely. Please check your spam box if this does not appear in your inbox.

Our events do include hot drinks and snacks. There are times when we do not have electricity and you will be instructed to bring your own hot drinks in a flask. You are also welcome to bring your own sandwiches to the event or anything else that you would like to eat.

We ask that all guests bring a torch with them to our ghost hunts for their own safety. However we do sell them along with other merchandise.

Please ensure that you wear warm, layered clothing and flat soled shoes. Some of our locations are very cold even in the summer so it is important that you are well insulated. If you wear layered clothing then you will be more comfortable in the warmer locations.

Although most of our ghost hunts are indoors we do have some very active areas outside some of the locations so please ensure that you have adequate clothing to allow you to spend some time outdoors when necessary.